Vacancy: Contract Management and Complaints Staff

Address: 22 Nguyen Dinh Chi, Ward 9, District 6  Ho Chi Minh city

Job description:

• Follow up and complete the procedures related to the contract,
• Receive and send contracts, related dispatches, Daily and monthly work reports,
• Monitor progress, store contracts, actively coordinate with related departments to accelerate contract progress.
• General management of contracts with customers;
• Change Order/ Variation Order management;
• Receive customer complaints
• Report to upper management on progress and results of handling complaints
• Perform other duties as assigned or requested by the Board of Directors/Head of Departmentn

Privilege:

• Contact and exchange with customers directly and/or indirectly to grasp the developments of the case, customer requirements
• Resolve customer complaints in a timely, efficient and effective manner on the basis of compliance with the company’s regulations

Job requirements:

• Age: >20
• Education: High school graduate or higher, know how to use Excel

Vacancy: Customer Service Officer

Address: 22 Nguyen Dinh Chi, Ward 9, District 6  Ho Chi Minh city

Job description:

• Receive and handle customer issues and complaints related to products. business services.
• Consulting suitable solutions to solve problems for customers.
• Analyze and clarify the causes leading to customer inquiries and complaints.
• Support opening and maintaining accounts for customers.
• Respond to messages and advise, answer all questions of customers before, during and after using products/services.
• Continuously monitor to correct and promptly adjust problems arising in the process of customers using products/services.
• Handle calls, act as a bridge between customers and related departments.
• Import order data into excel file, into ERP system
• Other tasks assigned by management

Privilege:

• Collect, research and analyze customer needs, as a basis for proposing business development strategies with superiors.
• Representatives give gratitude gifts, maintain good relationships with customers on special occasions such as holidays, Tet, birthdays, etc.

Job requirements:

• Age: >20
• Education: High school graduate or higher, know how to use Excel

Other requirements:

• Inspiring voice, easy to listen to.
• Agile, honest, enthusiastic and passionate about business, eager to learn,
• Preference will be given to those who have experience in sales or cskh or consultants.
• Know how to use computers

Vacancy: MT Manager

Address: 22 Nguyen Dinh Chi, Ward 9, District 6  Ho Chi Minh city

Job description:

• Manage the business of MT channel customers in terms of sales, policy, management and administration
• Expand MT channel customers and maximize efficiency of distribution points
• Evaluate and negotiate contracts for MT channels every year
• Collaborate with Finance, Manufacturing and KHS to develop and recommend MT channel policies/processes.
• Organize and supervise the effective implementation of annual distribution system development plans among the staff under management and at the MT distribution channel.
• Participate in negotiations with key links on commercial terms and promotions. Organize and implement effective trade support / promotion plans in the business area in charge.
• Organize, deploy and direct employees to complete annual business targets for the channel in charge.
• Manage, build a team, train, coach and develop employees to optimize the resources of the MT channel sales to achieve the set goals of the department.
• Manage and allocate approved budget for each activity of MT channel.
• Support the Business Development Director in formulating annual – quarterly – monthly business targets based on the given plans for MT channel.
• Coordinating with relevant departments to promptly and rationally handle arising situations in the MT channel.
• Prepare performance evaluation reports.
• Other tasks assigned by direct manager

Privilege:

• Salary negotiable based on knowledge and experience;
• Working in a dynamic, creative environment with many opportunities for personal development;
• Insurance according to state regulations and the company’s regime;
• Health care: Annual health check-up;
• Leave policy: 12 days/year;

Job requirements:

• Graduated from the University of Business majors
• At least 4 years of experience in a similar position
• Leadership, effective execution, discipline, strategic thinking and solutions, collaboration.
• Planning, Organizing, Leading, Controlling
• Experience in FMCG and fresh food industries is preferred